Customer Service Policy
The mission of County Saddlery (saddles.com, countysaddlery.com) is to give to you a wide range of products, to provide up to the minute and accurate information, and to offer services and programs desired.
In fulfilling its mission, County Saddlery (saddles.com, countysaddlery.com) strives at all times to provide excellence in customer service. Excellence in customer service means that educated and knowledgeable providers are ready to assist customers in finding the products and services they want and need. Excellence in customer service also means that the providers will try to offer services in a fair manner that treats everyone with courtesy and respect and asks for courtesy and respect in return. The following elements are emphasized in providing excellent customer service:
1. County Saddlery (saddles.com, countysaddlery.com) providers will treat every customer with equal respect and every request with equal importance.
2. Skilled County Saddlery (saddles.com, countysaddlery.com) providers will use their knowledge of resources to fulfill requests in a timely manner or else present alternatives when requests cannot be met immediately.
3. County Saddlery (saddles.com, countysaddlery.com) rules and procedures exist to make resources available on an equitable basis. If anyone has a question about why the County Saddlery (saddles.com, countysaddlery.com) has a policy or if the purpose of a policy is not understood, an explanation should be provided.
4. The ultimate goal of County Saddlery (saddles.com, countysaddlery.com) is to meet County Saddlery (saddles.com, countysaddlery.com) customers’ expectations for service while fulfilling the County Saddlery (saddles.com, countysaddlery.com)’s mission. Any comments are welcome regarding how well those expectations are being met.
5. County Saddlery (saddles.com, countysaddlery.com) providers recognize the confidentiality rights of County Saddlery (saddles.com, countysaddlery.com) customers. As a result, County Saddlery (saddles.com, countysaddlery.com) providers will not reveal the identity of people using County Saddlery (saddles.com, countysaddlery.com) products to a third party, nor will requests for information be shared with a third party, unless requested by the customer.
6. County Saddlery providers will respond to inquiries with the best factual information available but will refrain from offering personal opinions or advice in response to queries.